Account & data deletion
You can delete your account and associated data yourself from settings at any time. If you cannot access the account, we also accept verified requests by email.
1. Signed-in users
- Open Settings → Privacy.
- In the "Account deletion" section, enter the exact account email and choose "Delete account and data".
- Before deletion, SoulMirror attempts to cancel automatic renewal of any active subscription. If cancellation cannot be confirmed, the account is not deleted; check the subscription in Stripe or Google Play and try again.
- The account and product data are deleted after confirmation. Storage-object cleanup may finish asynchronously. A minimal pseudonymized payment ledger is retained when required for accounting or dispute handling.
2. Signed in via Facebook or Google and no longer have access
If you cannot sign in (for example you lost access to the provider account), send us an email requesting deletion:
Include the email address associated with your account, or the provider identifier (Facebook User ID, Google subject ID). We reply within 30 days and confirm deletion by email.
3. What we delete and retain
- Account profile (email, name, locale, preferences).
- Uploaded photos and moment metadata.
- AI analyses and generated commentary.
- Subscription-provider data, purchase tokens, and detailed payment metadata.
- Sessions, sign-in tokens and Google/Facebook linkages.
Minimal settlement data, VAT invoices, and mandatory accounting records are retained under Polish law (generally 5 years from the end of the relevant tax year), with personal data removed or restricted where feasible.